SHIPPING POLICY

Where we ship from

All orders are dispatched from our unit in Boston, Lincolnshire:

Mental Riders Unit 4, 115 High Street Boston, PE21 8TG United Kingdom

Order processing

Orders are picked and dispatched within 1-2 of being placed. Orders placed after 1pm, at weekends, or on UK bank holidays are processed on the next working day.

During race weekends and other events we attend, dispatch may take slightly longer. We'll always let you know if there's a delay.

Delivery estimates below run from the date of dispatch, not the date you order.

Delivery options and costs

United Kingdom - excludes Channel Islands and Isle of Man

Free delivery applies automatically at checkout once your basket total reaches £100.

European Union

We ship to all 27 EU member states. The full list is shown at checkout.

Rest of world

We currently ship to a selected list of international destinations including Australia, Canada and the United Arab Emirates. If your country doesn't appear at checkout, we don't currently ship there, so please email info@mentalriders.co.uk and we'll see what we can do.

Tracking

You'll receive a dispatch confirmation email with tracking as soon as your order leaves us. If it hasn't arrived within a few hours of your order being marked as fulfilled, please check your spam folder before getting in touch.

Delivery addresses

Please double-check your delivery address at checkout. We can't be held responsible for orders sent to an incorrect or incomplete address supplied at the time of ordering.

If you spot a mistake, contact us at info@mentalriders.co.uk immediately. If your order hasn't yet been dispatched we'll do our best to amend it, but once it's with the courier we can't change it.

Delays, lost and damaged parcels

Delivery estimates are estimates, not guarantees. Once a parcel is with the courier it's subject to their network, and factors like weather, customs and peak periods can add time.

If your parcel appears lost or hasn't moved for an extended period, contact us at info@mentalriders.co.uk and we'll open an investigation with the courier. Please note that couriers usually require a set period to elapse before a parcel is formally considered lost, typically 10 working days (20 for Europe and the USA)

If your order arrives damaged, please contact us within 2 working days of delivery with photographs of the packaging and the item so we can resolve it quickly. See our Returns & Refunds Policy for more.

Customs, duties and import taxes (orders outside the UK)

Prices shown at checkout exclude any import duties, taxes or customs handling fees charged by the destination country.

For orders delivered outside the United Kingdom, you are the importer of record. Any import duties, VAT or courier handling charges are your responsibility and are payable directly to the courier or customs authority before delivery. These charges are set by your local authorities, and we have no control over them or visibility of the amounts.

If a parcel is refused or abandoned and returned to us because these charges weren't paid, we'll refund the cost of the goods less our original outbound shipping cost and any return carriage or fees charged to us.

Contact

Any questions about delivery: info@mentalriders.co.uk